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Support Process

SentryBay is dedicated to ensure users get the best from their software and most importantly, stay protected! The following outlines the processes for answering any questions a user may have, and if necessary getting assistance.

Customers of SentryBay Partners

Many SentryBay customers obtain their software from partners – enterprises, website owners, technology partners, resellers and Identity Service providers. If that is the case you should contact these partners directly for customer support. However, please feel free to check out the FAQ’s and Knowledgebase on this site to see if your questions can be answered. Similar resources are also available on our partner’s websites.

End User Support for direct SentryBay customers

If you have purchased a consumer product directly from SentryBay, then we recommend you follow the process outlined below in order to best address your question or issue.

1:: Read our FAQ’s. These are specifically designed to answer common questions.

2:: Next, review our Knowledgebase. This is continually updated with answers from SentryBay support staff to other customers. The answer you need is most likely there.

3:: Contact SentryBay Support. Complete the web form to register your issue with customer support. You will automatically receive a customer ticket number by email.