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Support Process
Data Protection Suite FAQ’s
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Submit Customer Ticket
End User Licence Agreement
Release Notes
Renewal Process

Latest Software Version:

If you have previously purchased SentryBay’s Data Protection Suite you may find that it is not updating to the latest version due to your computers local firewall settings. If you wish to download the latest version, please follow the following steps:

Uninstall any previous versions of Data Protection Suite, this can be achieved via your computers ’Add & Remove Programs’ found in the Control Panel
After un-installation has completed, reboot your computer
Download: Latest Version
Install the file above, when asked for a license key use the one provided with your purchased product
Reboot your computer

You should find you are now running the latest version of Data Protection Suite

If you find you are experiencing problems, please complete the form opposite to open a support request.

Submit Customer Ticket

Please complete the following fields in the web form and click “Submit”. Fields marked with an asterisk are compulsory. You will be notified by automated email that your issue has been received. This email will also include a ticket number that you can use for future correspondence. You will receive a response to your query within 1 working day.

Items with * are compulsory

*First Name

*Last Name

*Email Address (where support info will be sent)

Contact Phone Number

*Type of Request

*Product

*Subject

Browser

Attach File:

File Size: 2Mb

*Description